Frequestly Ased Questions
How it Works

How strong are the boxes / crates?

All our boxes / crates we rent are specially made for the moving industry. The boxes / crates are of superior quality and ideal for moving home or office. Made from high-grade paper / plastic  to maximise strength and reduce moisture absorption providing more protection for your belongings.

Are your boxes / crates environmentally friendly?

Our boxes / crates are environmentally friendly and 100% recyclable.

How many rolls of tape will I need?

1 roll of tape seals about 20 boxes.

 How does the bond work?

A bond is taken to encourage our customers to take care of the boxes / crates. In most cases the boxes / crates are returned in good usable condition so the bond is fully refunded. If some of the boxes / crates are damaged, or you wish to keep some of the boxes, this will be taken from your bond (see our terms and conditions for details).

How should I order?

Whilst most people prefer to order online, we also offer the option to call us where we will happily process your order over the phone.

How long will my moving boxes / crates take to arrive?

We will work with you to organise suitable delivery/pick up times.

When do you deliver?

Delivery and pick-up is available Monday to Friday.

Where do you deliver?

Kiwi Renta Box delivers and picks up from most areas in urban Auckland (within approx 45 kms from Henderson) and Wellington Region. If you are outside of the main areas, we may still be able to help, just call us.

How should I assemble the boxes?

On delivery, we will be happy to demonstrate the best way of assembling and dismantling the boxes. It is very easy

How should I pack the boxes / crates ?

Please read our packing tips

Do you sell new boxes?

Yes. Please see our order page for prices.

More Questions?

Contact us on 0800 4 BOXES (26937) or (09) 835 9515 or 021 2789 373 or email us, we’re happy to help.

TIP

IF YOU ARE GOING OVERSEAS AND/OR PLACING BELONGINGS IN STORAGE FOR AN EXTENDED PERIOD TIME, CONSIDER OUR OPTIONS TO PURCHASE YOUR BOXES

Use our buy now moving packs or boxes

BUY NOW

How it works

1

Choose your boxes / crates and accessories

Customise your order by choosing the number of boxes you need and select your packing materials

Or

Choose from our selection of moving packages.

2

Order your boxes / crates online or by telephone

Complete an order online. Once we receive your order, a member of staff will either call or email you to organise a delivery date and time.

Or

Simply call us on 0800 4 BOXES (26937) or (09) 835 9515 or 021 2789373 to place your order. We will assist you with all your needs and answer any questions that you may have. A delivery date and time will be organised.

1

1

3

Delivery

We deliver your boxes / crates to your ground floor door.

For orders of $350.00 or more, delivery is FREE. If your order is less than this, a delivery charge of $39.00 applies and will be automatically added to you order.

When the boxes / crates are delivered, our driver will show you how to take care of the boxes and answer any questions that you may have.

If you haven’t already paid, you can pay the driver cash on delivery. Sorry we don’t accept cheques.

4

Hire Time

You may keep the boxes for up to 2 months and crates for up to 2 weeks from the date of delivery. Boxes /crates must be returned within the rental period to receive your bond refund. If you want to keep them for longer, please call us to discuss your requirements and we’ll happily work out an extended hire period with you at an additional cost.

5

Pick Up

When you have finished your move, call us on 0800 4 BOXES (26937) or (09) 835 9515 or 021 2789373 to organise collection or email info@kiwirentabox.co.nz

On collection, our driver will inspect the boxes / crates. If the boxes / crates are returned in good condition and have been looked after as we suggested, you will receive a full refund of your deposit.

Please see our Terms and Conditions for Kiwi Rent A Box’s product replacement costs.

If you want to keep some of the boxes, speak to the driver when he/she comes to collect your boxes and they will give you a bond back for the number of boxes returned.