Frequestly Ased Questions
How it Works
How it works
1
Choose your boxes / crates and accessories
Customise your order by choosing the number of boxes you need and select your packing materials
Or
Choose from our selection of moving packages.
2
Order your boxes / crates online or by telephone
Complete an order online. Once we receive your order, a member of staff will either call or email you to organise a delivery date and time.
Or
Simply call us on 0800 4 BOXES (26937) or (09) 835 9515 or 021 2789373 to place your order. We will assist you with all your needs and answer any questions that you may have. A delivery date and time will be organised.
1
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3
Delivery
We deliver your boxes / crates to your ground floor door.
For orders of $350.00 or more, delivery is FREE. If your order is less than this, a delivery charge of $45 applies and will be automatically added to you order.
When the boxes / crates are delivered, our driver will show you how to take care of the boxes and answer any questions that you may have.
If you haven’t already paid, you can pay the driver cash on delivery. Sorry we don’t accept cheques.
4
Hire Time
You may keep the boxes for up to 2 months and crates for up to 2 weeks from the date of delivery. Boxes /crates must be returned within the rental period to receive your bond refund. If you want to keep them for longer, please call us to discuss your requirements and we’ll happily work out an extended hire period with you at an additional cost.
5
Pick Up
When you have finished your move, call us on 0800 4 BOXES (26937) or (09) 835 9515 or 021 2789373 to organise collection or email info@kiwirentabox.co.nz
On collection, our driver will inspect the boxes / crates. If the boxes / crates are returned in good condition and have been looked after as we suggested, you will receive a full refund of your deposit.
Please see our Terms and Conditions for Kiwi Rent A Box’s product replacement costs.
If you want to keep some of the boxes, speak to the driver when he/she comes to collect your boxes and they will give you a bond back for the number of boxes returned.